CIO Mental Model

Areas For Daily Check-Ins

• How are we adding Value, Cutting Costs and helping the business to Grow?

  • Value, Cost, Growth

• People

• Technology

• Costs

• Risks

Approach to Leading an IT Organization

Strategy and acting (behaviors)

• Is the strategy being followed?

Build Organization Capabilities

• Operating model [people, process, data, technology]

• Workforce flex

Get Results

• Focus on Results, Results, Results

• Outcomes

• OKRs

• Know your numbers

  • Metrics, Financials, People/ Teams [evidenced-based numbers]

Leadership Style and Culture

• Be mathematically curious

  • Example: correlate Critical Incidence (CIs) to labor costs of the impacted plants, e.g., did overtime go up/ labor costs

• Emotional intelligence